Withdrawal policy
This policy applies to consumers.
Right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason. The withdrawal period expires one month after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the last item.
How to exercise your right
To exercise your right of withdrawal, you must inform us (Geckox, proprietor Klaus Wegner, Korbitzer Str. 21a, 01662 Meissen, Germany; telephone: +49 3521 454300; fax: +49 3521 407635; email: service@geckox.shop) of your decision to withdraw by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except additional costs resulting from your choosing a delivery method other than the least expensive standard delivery we offer, without undue delay and no later than fourteen days after the day on which we receive your withdrawal notice. We will use the same means of payment as for the original transaction unless expressly agreed otherwise. You will not incur any fees for the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
Returning goods and costs
You must send back or hand over the goods to Geckox, Korbitzer Str. 21a, 01662 Meissen, Germany, without undue delay and no later than fourteen days after you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct cost of returning the goods. For goods that cannot normally be returned by post, particularly larger terrariums and freight items, the cost is estimated at a maximum of approximately EUR 100.00. You are liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Statutory exception for personalised goods
There is no right of withdrawal for non-prefabricated goods made on the basis of your individual choice or decision, or goods clearly tailored to your personal needs (section 312g(2)(1) of the German Civil Code). This may apply in particular to terrariums manufactured to your individual specifications. Standard products are not generally excluded by this exception.